English Version: Wonderful gold Fashion - Frequently Asked Questions (FAQ)
Introduction: At Xinjiejia (Dongguan) Fashion Co., Ltd., we understand that every order represents trust. To help you navigate our services and partnership model smoothly, we have compiled answers to the most common questions we receive. We hope this guide helps you get started with confidence.
Q1: Do you accept small orders or private customizations? What is your MOQ?
A: Absolutely! We embrace small batches and personalized requests. Unlike traditional factories that shy away from smaller volumes, we offer a very low entry threshold. Our Minimum Order Quantity (MOQ) starts at just 50 pieces per style/color. We even accept private one-piece customization orders. Whether you are a new brand testing the market or an individual looking for a unique knitwear piece, we are here to support you.
Q2: Speed is crucial in today's market. How fast is your delivery?
A: Fast and reliable. This is one of our core strengths. Because we control the entire production chain in our own factory without outsourcing, our lead times are highly predictable:
- Sampling: Only 3-5days to get your prototype;
- Bulk Production: Completed within 7-12 days;
- Reorders: As fast as 5-10 days. This "rapid response" capability is designed to help you seize market opportunities before your competitors.
Q3: My design involves complex techniques. Can you handle it?
A: Rest assured, our technical capabilities cover almost everything. Located in Dalang, Dongguan—the famous Sweater Town—our facility is equipped to handle everything from heavy 1.5-gauge knits to delicate 16-gauge fine knits. Whether it involves heavy textures, complex splicing, intricate openwork jacquards, or structured silhouettes, our technical team has the expertise to bring your design sketches to life. If you can imagine it, we can likely knit it.
Q4: I'm worried about color shading and poor workmanship. How do you ensure quality?
A: We hold ourselves to "top-tier brand standards."
First, we strictly select high-count, high-density mercerized cotton, wool, and other premium yarns to prevent color variation and uneven textures from the source. Second, since we control the full process—from knitting and linking to washing and mending—in-house, we ensure no defects slip through. We regularly fulfill export orders for Europe and the US, adhering to rigorous German and Japanese inspection standards. We promise zero returns upon shipment. If any issue arises, we will rework the goods for free until you are satisfied.
Q5: I don't have my own designer. Can you provide design services or style suggestions?
A: Yes, we offer comprehensive ODM services from concept to finished product. With design studios in Hong Kong and Shenzhen, we stay ahead of European and American fashion trends, launching over 50 new styles every season for your selection. Whether you need modifications to existing best-sellers or completely new developments from scratch, our ODM team is ready to empower your brand with professional design solutions.
Q6: How can I verify your strength? Do you work with major brands?
A: The long-term trust of hundreds of Well-known enterprises speaks for itself. For years, we have been the designated supplier for numerous high-end women's wear groups, well-known chain brands, and corporate clients. These major clients are known for their demanding quality standards, and we have earned their loyalty through our mature quality control systems and stable delivery performance. Choosing Xinjiejia means choosing a mature, reliable partner, saving you from unnecessary trial and error.